Job Openings

STORE MANAGER

Moose & Mander — Downtown Lufkin
Pay: Based on experience
Schedule: Full-time, including weekends and some holidays
Send resume to: mark@mooseandmander.com 

About Moose & Mander

Moose & Mander is a men’s retail store located in downtown Lufkin. We are looking for an experienced, dependable Store Manager who can lead our team, create an excellent customer experience, and take ownership of the store’s performance.

This is a hands-on leadership position—not an entry-level management role. The Store Manager will work alongside the team while providing direction, maintaining accountability, and ensuring the store operates efficiently.

Key Responsibilities

Leadership and Scheduling

  • Lead, train, coach, and hold employees accountable
  • Create and manage staff schedules, time-off requests, callouts, and shift coverage
  • Assist with recruiting, interviewing, onboarding, and training
  • Address performance concerns promptly and professionally
  • Maintain a positive, dependable, and customer-focused work environment
  • Communicate staffing and operational concerns to ownership

Sales and Customer Experience

  • Lead the team in achieving store sales goals
  • Coach employees on product knowledge, selling skills, and customer engagement
  • Create a welcoming and helpful shopping experience
  • Handle customer concerns and returns professionally
  • Support store promotions, community events, and local brand-building efforts
  • Maintain a friendly, helpful, and positive attitude

Store Operations and Inventory

  • Oversee opening and closing procedures
  • Maintain a clean, organized, and visually appealing store
  • Ensure merchandise is properly displayed, priced, and stocked
  • Manage cash handling, deposits, refunds, discounts, and register accuracy
  • Receive, inspect, count, and verify incoming inventory
  • Compare shipments with purchase orders, packing slips, or transfer records
  • Report shortages, damages, overages, and other inventory discrepancies
  • Organize merchandise and ensure received inventory is properly recorded
  • Assist with inventory counts and maintain accurate inventory records
  • Follow and enforce company policies and safety procedures

Online Orders and Customer Communication

  • Ensure Shopify orders are accurately fulfilled, packed, and shipped on time
  • Inspect merchandise and verify products, sizes, colors, and quantities
  • Monitor the customer-service email inbox
  • Respond to customer questions accurately and professionally
  • Track unresolved issues and follow through until they are addressed

Social Media

The Store Manager will be responsible for the store’s assigned social media channels.

  • Create, schedule, and publish approved social media content
  • Promote products, store events, local activities, and community involvement
  • Maintain Moose & Mander’s established brand voice and posting standards
  • Monitor and respond to customer comments, messages, mentions, and reviews
  • Maintain a consistent posting schedule
  • Escalate sensitive complaints or unusual situations to ownership

Technology and Product Information

Moose & Mander uses Shopify POS on iPads and laptop-based systems. The Store Manager must be comfortable using technology and troubleshooting common issues.

  • Process sales, returns, exchanges, discounts, and gift cards
  • Look up products, customers, orders, and inventory
  • Use a laptop to update approved product information, descriptions, prices, inventory details, and other store records
  • Accurately enter and review product information in Shopify and other company systems
  • Use email, social media, scheduling, and shipping applications
  • Troubleshoot basic laptop, iPad, Shopify POS, internet, card-reader, printer, scanner, and login issues
  • Train employees to use store technology correctly

Complimentary Alcoholic Beverage Service

Moose & Mander may offer complimentary alcoholic beverages to customers. The Store Manager must be comfortable working in this environment and serving beverages when assigned.

  • Follow company policies and applicable alcohol-service laws
  • Verify legal drinking age when required
  • Refuse service when appropriate
  • Promptly report alcohol-related concerns or incidents to ownership

Required Qualifications

  • Previous retail store management or assistant management experience
  • Experience creating schedules and leading employees
  • Strong customer-service, communication, and organizational skills
  • Experience receiving and counting incoming inventory
  • Experience using a retail point-of-sale system
  • Comfortable using laptops, iPads, email, social media, and web-based applications
  • Able to accurately enter and update product information
  • Able to manage multiple responsibilities without constant supervision
  • Reliable attendance and punctuality
  • Available to work weekends and select holidays
  • Comfortable serving complimentary alcoholic beverages
  • Friendly, professional demeanor and positive attitude
  • Genuine interest in the Moose & Mander brand and lifestyle

Dress and Appearance Standards

The Store Manager represents Moose & Mander to customers and the community. Applicants must maintain a clean, well-groomed, and professional appearance consistent with company dress and appearance standards.

Physical Requirements

  • Ability to stand and walk for extended periods
  • Ability to bend, reach, climb a step ladder, and perform normal retail stocking duties
  • Ability to lift and carry up to 40 pounds, with or without reasonable accommodation

Compensation and Benefits

  • Competitive pay based on experience
  • Full-time schedule
  • Employee discount
  • Paid time off and sick time

How to Apply

Please email your resume and a brief explanation of your retail management experience to mark@mooseandmander.com

Moose & Mander is an equal opportunity employer.